Shipping Policies
Shipping delays are expected due to nationwide covid closures impacting service. Please contact the shipping carrier for questions or concerns regarding your order.
- All items purchased from AKC Shop are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
- Orders over $99 receive free shipping with the exception of large or abnormally heavy items
- Shipping for all other orders is a $9.99 flat rate fee (with the exception of large or abnormally heavy items).
- Orders will be processed and passed to the carrier within 5-7 business days after purchase.
- Ground shipping is standard for all orders.
- AKC Shop is unable to ship to P.O boxes, APO/FPO addresses, and international addresses. AKC Shop is not responsible for orders sent to P.O. boxes, APO/FPO addresses, or international addresses that are not delivered.
- AKC Shop Shipping Policies do not apply to items purchased from our Amazon.com or Chewy.com affiliate partners.
Return Policies & Information
- If you are not satisfied with your purchase for any reason we are happy to help! Returns are accepted within 30 days of purchase (see below for exclusions* and defer to return policy on individual product page).
- Please ensure all returned packages include the following: original packing slip or order number, name, request for refund or exchange.
- Shipping costs are not included. Any product you return must be in the same condition you received it and in the original packaging.
- Items requested for exchange will be sent when the return is received by the vendor.
- At our discretion, a refund may be issued without requiring a return.
- Reach out to us at returns@akc.org with any questions or concerns.
*AKC DNA Kits are not available for return or exchange. All AKC DNA Kit purchases are FINAL SALE.
*Face masks, and custom printed items including: jars, ceramic bowls, breed phone cases and breed mugs, and e-books are not available for return or exchange.
Vendor Return Addresses
Animal Pride
Animal Pride
ATTN: Return
4613 Philips Highway
Jacksonville, FL 32207
Cherrybrook Premium Pet Supplies
Embroidered items are not eligible for return or exchange. Please contact akcshop@akc.org with any questions or concerns.
Dazzling Paws Jewelry
Dazzling Paws Jewelry
P.O. Box 21
Plover, WI 54467
Hero
Caitec
ATTN: Returns
4601 Hollins Ferry Rd
Halethorpe, MD 21227
*Please email returns@akc.org with inquiry information for quicker processing of your exchange
Hunting Horn Jewelry
Hunting Horn Jewelry
903 Nautilus Court
New Bern, NC 28560
*Please email returns@akc.org with inquiry information for quicker processing of your exchange
Paikka
PAIKKA, Inc.
3390 Country Village Road, Unit 6308
Riverside, CA 92509
*Please email returns@akc.org with inquiry information for quicker processing of your exchange
PETORAMA
PETORAMA
1496 E Francis St
Ontario, CA 91761
*Please email returns@akc.org with inquiry information for quicker processing of your exchange
Snoozer Pet Product
Snoozer Pet Products
ATTN: Returns and Exchanges
561 Bessie Road
Piedmont, SC 29673
*Please email returns@akc.org with inquiry information for quicker processing of your exchange
**Snoozer Pet Products does not process exchanges. Customers may return original item and place a new order for exchange item on AKC Shop.
Teddy the Dog
Teddy the Dog Returns
1 Riverside Way
Wilton NH, 03086
Third Party Pet
Third Party Pet
1960 Ohio Street
Lisle, IL 60532
Zeppa Studios
Zeppa Studios
P.O. Box 437
Pearisburg, VA 24134
The AKC Shop is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to shop.akc.org.
Returns for items purchased through our Amazon.com or Chewy.com affiliate partners cannot be processed by AKC Shop. Please contact Amazon.com or Chewy.com representatives for assistance.